Our Company Privacy Policy
This privacy policy will explain how Suma Tours LLC uses the personal data we collect from you when you use our website www.sumatours.com. At Suma Tours LLC, accessible from http://localhost/sumaobsolete.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by sumatours.com and how we use it.
Log Files
sumatours.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our website, including:
- mandatory cookies needed for using our services like tours, visa and other services
- Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
Our Company website contains few links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
What data do we collect?
Our Company collects the following data:
- Personal identification information (Name, email address, phone number)
- When you avail a tour, we additionally collect full name, birth-date and passport number of all passengers.
- When you are avail a service related to visa/passport/OCI we additionally collect details needed for the application of the these services (address, height, parents name, nationality etc.).
How do we collect your data?
You directly provide our Company with most of the data we collect. We collect data and process data when you:
- Place a booking request for a tour or (passport/OCI) service .
- When we seek additional information on confirmed orders
- Voluntarily provide information via email.
- Voluntarily provide feedback on our message boards.
- Use or view our website via your browser’s cookies.
How will we use your data?
Our Company collects your data so that we can:
- Process your order and manage your account.
- When you are booking for a tour with us, your name is shared with our suppliers like the bus operator, hotels, partner tour operators etc. Only the minimum relevant information that is needed to be shared with our supplier is given out. The information could include details like full name, birthdate, passport number etc.
- When you are using our Visa/Passport/OCI Services, your information is shared with VFS and the government for the purpose of the application.
- In case of emergency, to check with the embassy/VFS
- Email you with special offers on other products and services we think you might like.
How do we store your data?
Our Company securely stores your data at a very popular web hosting service provider located in the USA and also in Google Drive.
For incomplete orders, our Company will keep your name and email address for 5 years. Once this time period has expired, we will delete your data by manually deleting all entries older than 5 years.
If you have used one of our tours or services, our Company will keep all the information you have provided us for at least 7 years as per the requirements of law and up to 8 years allowing us time to delete the data. Once this time period has expired, we will delete your data by manually deleting all entries older than 7 years.
Marketing
Our Company would like to send you information about products and services of ours that we think you might like. You have the right at any time to stop our Company from contacting you for marketing purposes or giving your data to other members of our Company Group.
If you no longer wish to be contacted for marketing purposes, please send an email to booking@sumatours.com.
What are your data protection rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, unless needed by law.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, unless needed by law.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: booking@sumatours.com
Changes to our privacy policy
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 01 February 2022.
How to contact us
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: booking@sumatours.com
Where we send your data
Visitor comments may be checked through an automated spam detection service.
What rights you have over your data
If you have used our service or left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users who use our services, we also store the personal information they provide in their user profile as required for the services.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.